Help & billing

What does a WhaleTracks membership include?

One membership, $49.99/mo, and it contains everything: all 20 tools, in four groups. Track (5): Live Sharp Feed, Sharp Leaderboard, Portfolio Tracker, Watchlist, Forward Test. Signals (7): Sharp Consensus, Insider Radar, Fade Board, Market Movers, Fresh Markets, Rising Wallets, Alerts. Trade (5): Market Browser, Arbitrage Scanner, Overround Scanner, Market Analyzer, Weather Edge. Plan (3): Bankroll & Kelly, Event Calendar, Sharp Report.

There are no tiers and no add-ons. Every tool on that list is included at the same price. The app leads with a few of them — Live Sharp Feed, Sharp Leaderboard, Sharp Consensus, Insider Radar, Market Browser, Arbitrage Scanner — and keeps the rest under a "More tools" disclosure, because a long menu is harder to read than a short one. That is a layout decision, not a paywall inside the paywall.

Membership also covers the live data behind those tools: Polymarket wallet records read from public on-chain data, Kalshi's public trade tape, and cross-venue price comparison. The public side of the site — the tool documentation, the glossary, the guides, the strategy write-ups, the methodology, the venue pages and the legal pages — is open to everyone, member or not.

What are the limits I should know before I pay?

Four, stated here rather than left for you to discover. Alerts are browser notifications raised by an open WhaleTracks tab: there is no push server, no mobile push, no email delivery, and no chat-app relays of any kind. The Watchlist holds wallets by address; there is no market-watching path.

The Fade Board is a screen, not an edge. Inverting the settled trades of high-volume wallets that are net down tested negative, so the board ships as a research screen — high-volume wallets net down over the window you pick, and what they still hold — and the page itself says so.

The Forward Test marks published signals forward from the day they printed, which means it needs stored snapshots and a cohort at least a day old before it can show anything. Snapshot collection is scheduled and running; until a cohort matures the page says collection has just started rather than filling the space with something else.

Is there a free trial or a free plan?

No. There is no free tier and no free trial — not a limited one, not a card-required one. Membership is $49.99/mo from the first day, and that is stated in the Terms as well as here.

What is genuinely free is the editorial side of the site, and it stays that way: a documentation page for every tool, a forty-term glossary, the tool guides, the strategy write-ups, the Sharp Score methodology, the venue pages for Polymarket and Kalshi, the FAQ, and the legal pages. You can read all of it, including the sections about what each tool cannot tell you, before spending anything.

What exactly am I charged, and when?

$49.99/mo, billed monthly, renewing automatically at the end of each billing period until you cancel. Stripe processes the payment; WhaleTracks never stores full card numbers.

If your Stripe invoice shows a $99.99 line with a 50% discount applied, that is the launch offer rather than a mistake. The discount runs for as long as the membership stays active, so the amount actually charged is the $49.99/mo quoted on the pricing page. The rate you buy at is the rate you keep while the membership is continuous.

Taxes, if any apply where you are, are shown at checkout. Nothing else is added, and there is no setup fee.

How do I cancel?

Online, in about three clicks, without emailing anyone. Sign in with the Google account you subscribed with and click "Manage subscription". It sits in three places: the site header (labelled "Manage" on wide screens), the sidebar inside the app, and on the pricing page.

That button asks our server for a Stripe Customer Portal session tied to your customer record and sends you straight to Stripe's hosted portal. Cancel there. The portal is also where you change the card on file and read past invoices. When you are done it returns you to the WhaleTracks pricing page.

If the portal cannot open — billing unreachable, no subscription found on the account, anything — the button turns into "Email us to cancel", pre-addressed to support with the subject filled in, and we cancel it by hand. Cancelling has to be as easy as signing up was, so there is no retention maze, no phone number, and no chat you have to sit through.

If you cannot see the button at all, the account you are signed into has no active membership on it. That usually means a second Google account. Check which one you are signed in as, or email us and we will find the subscription.

What happens to my access when I cancel?

You keep it until the end of the period you already paid for. Cancelling stops the next renewal charge; it does not cut you off mid-month.

Mechanically, access is granted while the subscription's status is one the exchange of money supports — active, or in the middle of a payment retry — and the paid period has not yet ended. A cancelled subscription keeps that period end date, so the tools stay open until the date passes. After it passes, the tools return to members-only and the public pages stay readable as they always were.

Nothing is deleted when you cancel. Your saved wallets and preferences are still there if you come back. If you want the account and its data removed rather than dormant, email us and ask — some billing records have to be kept for legal and accounting reasons, and the Privacy Policy says which.

Can I get a refund?

The written policy is this: except where the law requires otherwise, payments are non-refundable. We may consider a refund request at our discretion, and granting one does not oblige us to grant the next. Cancelling stops future charges but does not by itself refund the period you are in.

That is the real policy, quoted from the Terms rather than dressed up. It is also not the whole of how we behave: if you were charged twice, charged after cancelling, or charged for something that was broken on our side, write to us — those are our mistakes and we fix them.

Where local consumer law gives you a stronger right than the paragraph above, that law wins. Say so in the email and tell us where you are.

My card failed. What happens now?

A failed renewal does not lock you out on the spot. While the period you already paid for is still running, a subscription in payment retry keeps access.

Stripe will retry the charge and may ask you for updated payment details. The fastest fix is to open the same customer portal you would use to cancel — Manage subscription — and replace the card there. If the retries run out, the subscription lapses and the tools go back to members-only; nothing is deleted and you can resubscribe whenever you like.

We may also suspend, limit or end a subscription whose payments keep failing. That is in the Terms, and it is the ordinary outcome rather than a penalty.

Where do I find my invoices and receipts?

In the same place as everything else billing: the customer portal behind "Manage subscription". It carries your invoice history, each one downloadable, plus the card on file and the renewal date. Stripe also emails a receipt for each successful charge to the address on the account.

If an invoice looks wrong, send it to us and say what you expected instead. A billing question answered with a real invoice takes one reply rather than four.

How do I sign in? I never set a password.

You did not set one, because there is none. Google sign-in is the only way in. There is no password, no email-and-magic-link, and no third-party login vendor in the middle.

Click the sign-in button in the header. You go to Google, approve the request — the consent screen says "to continue to whaletracks.com", because the OAuth flow runs on our own domain rather than an auth vendor's — and you come back signed in. The session is an httpOnly cookie that lasts 90 days, after which you sign in again.

Your Google account id is the identity the membership is attached to. That is the whole account system: no separate profile to create, and nothing to lose the password for.

Sign-in is not working.

Three causes cover almost every case. First, cookies: the session is a cookie, so a browser that blocks all cookies for the site, or a private window that discards them on close, will sign you out again immediately. Second, the 90-day expiry: an old session simply needs signing in again. Third — and this is the common one — a second Google account. Membership is attached to the exact Google account that bought it, so signing in with a different one gives you a signed-in session with no membership on it.

Check which account you are signed in as before assuming the subscription is missing: the header shows the name or email of the session you are in. If it is the wrong one, sign out and sign back in with the account you subscribed with.

If none of that is it, email us from the address you signed up with and say what you see. We can look up which account holds the subscription.

I paid, but the app still says members-only.

Wait about a minute and reload. This is almost always the entitlement cache. The membership gate caches its answer for up to 60 seconds per server instance — both yes and no — so a payment that completed seconds ago can be met by a cached no until that window expires. It is a deliberate trade: without the cache every page view of every member costs a database round trip.

Behind the scenes, returning from Stripe hands the checkout session back to the site, which verifies it server-side and writes your subscription to the account before showing the confirmation. Stripe's webhook is the backstop if that first call does not land. Both paths lead to the same record.

If it is still gated several minutes later, check the thing that actually breaks: are you signed into the same Google account you paid with? Sign-in is required before checkout precisely so a payment can be attached to an account, but if you have two Google accounts it is possible to be reading the site as the other one.

Still stuck, or you were charged and see no membership at all? Email us with the receipt Stripe sent you. That receipt is enough for us to find the payment and fix the access.

How do alerts reach me?

As a browser notification, from a WhaleTracks tab that is open. You write rules — a named wallet trades, a named wallet exits, a high-scoring trader enters, several converge on one market, a large print on the tape — and the notification fires when the live feed matches one.

That is the only delivery channel there is. No mobile push, no email alerts, no Discord, no Telegram, no SMS. If the tab is closed, the rules are not running. We would rather say that plainly than let you find out by missing something.

Is WhaleTracks legitimate? Who runs it?

WhaleTracks is operated by WhaleTracks LLC, a California limited liability company, at whaletracks.com. One address handles support, billing and legal notices, and it is answered by the people who build the product.

The name is not unique to us, which is part of why this question gets asked: unrelated projects use it too, including an open-source research package for finding whale calls in seismometer recordings, and social accounts under similar handles. None of them are connected to this company, and this company is not connected to them.

The honest test for a product like this is not a badge, it is whether it tells you where its reasoning stops. Ours publishes its scoring method and that method's known limits, says on the page itself that the Fade Board's inverse test came out negative, refuses to invent a Kalshi trader leaderboard because Kalshi publishes no per-user data, and shows the Forward Test as empty while it collects rather than backfilling it. Every number on the site is checkable against the venue it came from, and a number that disagrees with the exchange is a defect we want reported.

What we do not do is promise profit. Positive expected value does not guarantee it, past results do not guarantee future ones, and no one who tells you otherwise about a market is being straight with you.

Does WhaleTracks place trades or hold my money?

No, and it never has. WhaleTracks does not accept, route, place or execute an order on any exchange, does not hold funds for trading or settlement, does not pay out anything, and does not act on your behalf on any platform. It holds no exchange credentials and connects to no private account.

It is not an exchange, a broker, a dealer, an investment adviser, a commodity trading advisor, a payment custodian, a sportsbook or a gambling operator. It is informational analytics, and it is not financial advice or a personalised recommendation.

A link that opens a market takes you to that third-party exchange. Anything you buy, you buy there, in your own name, under that exchange's terms. Every decision made with information from this site is yours.

Where does the data come from?

Public, read-only sources, all of them. Polymarket: the official public APIs plus on-chain data — the leaderboard endpoint for a wallet's official profit, the positions and closed-positions endpoints for open books and settled records, the market catalog, and the order book that any priced opportunity has to be quoted from. Kalshi: the public trading API — the market and event catalog, per-market order books, and the public trade tape with its taker-side and block flags.

Two smaller sources: Open-Meteo's free public forecasts feed the weather tool, matched to the specific station a Kalshi temperature series settles against rather than to the city; and Manifold's open API feeds market discovery only. Manifold is a play-money venue and is labelled as such everywhere it appears.

The asymmetry between the two main venues shapes the whole product. Polymarket settles on a public blockchain, so wallet-level tracking is possible and every track record on the site can be verified by you from the profile link on the row. Kalshi publishes no per-user data at all, so there are no Kalshi traders on any leaderboard here and there never will be — what Kalshi supports is anonymous aggregate flow off the public tape, and it is labelled as flow rather than as a person.

How do I know what changed recently?

There is a changelog, written from the actual release history and dated. It records what shipped, what was removed, and what was corrected — including the corrections that made the product look worse, because a changelog that only lists good news is not a record of anything.

How do I contact support?

Email whaletracks123@gmail.com. One address for everything: support, billing, a bug, a data correction, press, or a legal notice. It is not a ticket queue with a robot in front of it.

Two things make a reply useful on the first try: the Google account email you signed in with, and what you saw versus what you expected. For a billing question, the Stripe receipt is enough on its own. For a data question, the wallet address or the market link beats a description of it.

Corrections are genuinely welcome. If a figure on this site disagrees with the exchange it came from, that is a defect, and we would rather hear it from you than not hear it.

For a formal dispute, the Terms ask both sides to try to resolve it informally first — write to the same address with a short description of the problem and what you want done.